- Jun 14, 2005
- Reaction score
My experience with the LL Bean Outlet Store in Concord has been very good. I had a LL Bean jacket of unknown age on which the plastic zipper had died. I took it back to the store because of the published warranty and not because the jacket owed me anything. The jacket was perfect, except for the crappy plastic zipper. The brass ones are much better. The sales clerk tried to just give me any new jacket in the store but I wanted mine fixed. They sent it off to wherever they fix stuff and it came back to me in a few weeks with a new plastic zipper. .
Interesting, because this was exactly the problem with my rainjacket, the zippers on LL Bean stuff don't seem to last. They never once mentioned they would replace the zipper and said they would exchange it only if I also brought in the liner that came with it. I have no idea what I did with the liner since it was years ago that I bought it and I don't need an insulated raincoat, that's why I have the Gore-tex shells. They said there was nothing I could do until that time, so I took the jacket and left. I will never buy another item with a zipper on it from them as a result. I'd have been happy if they just replaced the zipper since the rest of the jacket is still fine.