Mark_151
New member
Time for my annual EMS plug.
The recent cool mornings have been getting me thinking about the approaching hiking/skiing season. So, I decided now was the time to bring my beloved EMS 2 layer Goretex jacket in for a lining repair. They had replaced the entire main zipper for free last year, and I hadn't noticed the lining damage until after I got it back.
The person at the counter brought the jacket out back to get an idea whether the repair would be a lining replacement or repair. He was gone for quite some time and another employee was about to go looking for hime when he came back with my jacket.
He told me that it was a repair, and that instead of making me fill out the form and come back in a week or two to retrieve the jacket, they had someone actually do the repair!
Instead of being cheap like I was the last time, I spent what I thought the repair would've cost in other goods.
Mark
The recent cool mornings have been getting me thinking about the approaching hiking/skiing season. So, I decided now was the time to bring my beloved EMS 2 layer Goretex jacket in for a lining repair. They had replaced the entire main zipper for free last year, and I hadn't noticed the lining damage until after I got it back.
The person at the counter brought the jacket out back to get an idea whether the repair would be a lining replacement or repair. He was gone for quite some time and another employee was about to go looking for hime when he came back with my jacket.
He told me that it was a repair, and that instead of making me fill out the form and come back in a week or two to retrieve the jacket, they had someone actually do the repair!
Instead of being cheap like I was the last time, I spent what I thought the repair would've cost in other goods.
Mark