Thank you for the names! I wrote an email to Kathy and Lee - Kathy called me back in 10 minutes! Then Lee called in another 5 minutes to discuss the issue. My boots do not fit in the bindings and I was looking for a wider binding. Keep in mind that I only wear a size 8 show.
Lee is sending me two different versions of the TD91 binding for me to try.
Kathy explained that they are swamped with calls right now which is why the repair area had not returned my calls.
At first Lee was recommending the bear hug binding, but after talking about the type of hiking I do, he agreed that the TD91 would be the best fit.
Updates to follow.